Besides the tutorial from @TeroBox I was thinking, we could create some descriptions/explanations for the specific pages. And add to it when we get more questions. Swap help: Reset 2FA: https://chivesforum.org/d/150-how-to-reset-google-two-factor-authentication-of-my-swap-account Pending orders/pets If your order is still on pending after 1 hour , make sure to create a ticket just like shown here: https://chivesforum.org/d/72-we-suggest-you-report-issues-by-support-ticket Staking problems How to: https://chivesforum.org/d/114-how-to-stake-chives-coin-xcc-to-get-extra-rewards No rewards: If that is the case, cancel the staking, wait 10 min and activate staking again Wrong deposit: https://chivesforum.org/d/115-how-to-get-back-staking-coins-after-wrongly-deposited Swap tips: Important to know Transactions If the order status shows “insufficient Balance” but you know you have enough funds in your wallet. That means that there is some transaction still going on and your funds are temporary frozen/gone. Just refresh the page after 2 minutes (sometimes longer). You should be able to buy or sell again. This applies also to your balance, if it shows 0 but you still should have some funds, jest wait it out. All the transactions are made directly on the blockchain, that’s why there is the small delay. USDT Sometimes the Tron network is busy and wants more then 10 TRX in TX fees. We are refusing that, the allowed max TX fee is 10 TRX what is almost 1 USDT. So if your transfer failed just try again in 1 hour. That's why the minimum sell/buy order is 100 USDT , so that the maximum fee is 1% = 1 USDT. For example if you would only buy for 10 USDT you would still need to pay 1 USDT in fees what would be 10% of your order. Market Choose from existing orders created by other people. By changing the trading pair you will be able to view the orders you are interested in. Columns: Quantity – how many you buying Price – the value of one coin in XCC Total amount – how much you will pay for the whole order Fee – the XCC amount you pay to the exchange Fork address – if it is empty you, are selling XCC Chives address – if it is empty you, are buying XCC Post an Order Create your own order by choosing from the existing trading pairs or cancel existing orders you don’t want anymore. Form: Quantity – amount you want to sell Price – the value of one coin in XCC and USDT My Orders Aka order history. An overview of all your sell and buy orders, past and current. Open Account Create a new wallet or import your mnemonic seed. You can also check your guaranteed account balance. By clicking on the current name under “Wallet Alias” you can rename your wallet and if you have multiple wallets, you can choose which one is the default one. Or delete wallet but only if you have more than on. After you create a new wallet, make sure to backup your mnemonic seed. You can access your coins anytime from the Chives (or other fork) wallet by importing the seed and synchronizing the wallet. My Wallets Check your wallet balance and transaction details. In the swap records you will see the status and type of accounts the funds are moved between. Send Transfer funds to any address of given coin type. Memo - you can define a name for the address and it will be saved under "My Contacts" on the right side My Contacts - by clicking on one of the addresses it will be filled automatically in the form Receive Get your address for a specific coin. Transactions View the complete list of all your transactions.

Helpful article. I think minimum buying amount for USDT is 100$ . Right? I saw few people were confused because they didn't know that.

how to cancel a sales order? I can't find how to cancel a sales order

fabiocgonzaga Go to "Post An Order", there you can cancel the orders you had posted.

Hello! I created an USDT>XCC order. The order ended, USDT was written off, but XCC is nowhere to be found. How and how to solve it?! ORDER_ID 20211024_115934_62

Pupuass hi, there are records on Blockchain Explorer for each order once they are finished. Please carefully check your wallet to see if there is anything confused.

Hello! I bought a pet, it was in my purchases, but then disappeared. The money was not returned. Here's the transactions. https://explorer.chivescoin.org/addressview.php?goback=block&address=xcc14ypytrv3jenhhs09nl42yzltgtvxlmx4p4rwtjs2s9qhuj33vd3qmxq4vr https://postimg.cc/JGmngRmX

Chives Swap tips and help

onegoku

Pupuass not sure how that happened, Pets should be not available to buy yet. We will have a look.

Pupuass

onegoku You still don't know what you've got? The sale was opened by accident yesterday, then all purchases disappeared. RETURN THE COINS.
https://chivesforum.org/d/55-pets-buy

Pupuass

Hello!
I bought a pet before the start of sales, you had some kind of error, after a few minutes everything was reset and the purchase was gone.
Coins did not return 525 XCC.

DONE 525.00000000 xcc14 ... xq4vr (Default) (OUT) 84e92 ... 58574 11-01 00:24

My wallet xcc1ttu8r6pks85l4hfs27y2nrjj87qqumf3decs5whevty2k5pdjwxqlkgpww
My E-mail - Pupuass@protonmail.com

onegoku

Pupuass why did you not send an email like we asked for? I saw you writing something about it not working but that is not true, strange we get emails from other people having the same problem.

Pupuass

onegoku Sent from another mail. Protonmail messages are not sent to you.

onegoku

Pupuass something wrong with the Protonmail service then. And I have to say we are sorry for all the delays, we have right now so many problems thanks to the Chia network attack and the pets sale. We working on it and you will get your cons back.

wolfexe

Hey! Order 20211111_141635_29 has been in payment status for a long time. USDT was debited from my wallet, but HVQ was not credited. Please solve the problem! Thanks!
wolfexe777@gmail.com
HPxmgGP5FFZNDGrJX3NPfFGQHpS5rDFW3A
TGLs8L46GerQJnndFRSs2LXW2niaSQwGet

aytaceee

hi. my sell_hvq_get_usdt order isnt in order book.It says pending for days. My sell price was 0.000250 and lover then all orders. But it isnt executed. Order id : 20211111_141635_29 . Please help me.

onegoku

@wolfexe
@aytaceee
did you make a ticket?
https://chivesforum.org/d/72-we-suggest-you-report-issues-by-support-ticket/

madmarakuya

onegoku Hi! Yesterday I created 6 orders on chivescoin.net. At first they were in the list of all orders. But after (may be after an hour) they were gone from the list. I can see them in "My Orders", statuses are "open". And there aren't buttons "abolish order".
I would like to cancel these orders and create new orders with another price. Help me please. Order's ID are:
20211115_201920_66
20211115_201854_26
20211115_201832_80
20211115_201747_79
20211115_201731_81
20211115_201659_29

onegoku

madmarakuya You can do that under "Post an Order"

madmarakuya

onegoku Oh! Thank you

Evgeniy

hello.I have a problem with my account on chives swap,i wanted to make a transaction to lbank and chivescoin asked me to make google authentificator,1 time use passwod but then i didnt find on my phone new password,
How can i reset goodle authenfiticator on chives swap?Can i delete and make new?

onegoku

Evgeniy so what did you do exactly, you need to go to your profile and scan the qr-code with the app linked above it. It will be saved in your phone and it will generate new codes every couple seconds, you just need to copy it. So where did you make a mistake?

Evgeniy

onegoku i didnt opened program(authentificator)when scanned,so i got password and write it on chivescoin 1 time.Then i understood that i have done wrong,but i cannot reset my g authenficator.Dont understand why in profile on chiveswap i can change password for example but can not change/delete/or sent without autheficator.

onegoku

onegoku so you scanned the image with different app and used the code to confirm it so the image disappeared?

You have to make a ticket and describe it well so the dev can prevent future mistakes like that.
https://chivesforum.org/d/72-we-suggest-you-report-issues-by-support-ticket

Evgeniy

onegoku can you reset my authenficator on chivescoin acc?Ofc i have mail/acc passwords

onegoku

Evgeniy I can not, the dev can but he is in different time zone. That's why the ticket is important.

Evgeniy

onegoku thanks for help,created ticket

yasin_94

I exchanged xcc for usdt the order was successful, xcc was withdrawn from my account but usdt did not come to the account

onegoku

yasin_94 wait 1 hour from the order time and if it is still not there, create a ticket.
https://chivesforum.org/d/72-we-suggest-you-report-issues-by-support-ticket

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